Legal Notice
Last updated: 16 October 2026
This Legal Notice provides the information required by law about the operator of this website, together with important legal information about using nektargrid.com. Please read it alongside our Terms of Service, Privacy Policy, Shipping Policy, Returns & Refunds Policy and Cancellation Policy.
1. Website Operator
This website, nektargrid.com, is operated by Gouter Life Ltd. Nektargrid is a trading name of Gouter Life Ltd.
Company name: Gouter Life Ltd Trading name: Nektargrid Company type: Private company limited by shares Registered in: England and Wales Company number: 15424821 Date of incorporation: 18 January 2024 Registered office: Flat 45 Marina Point, Lensbury Avenue, London, SW6 2GX, United Kingdom Director: Xiao Chen Nature of business: Retail sale of clothing (SIC 47710)
Company details can be checked on the public register at Companies House (find-and-update.company-information.service.gov.uk).
2. Contact Information
Email: info@nektargrid.com Website: nektargrid.com Postal address: Flat 45 Marina Point, Lensbury Avenue, London, SW6 2GX, United Kingdom
We aim to reply to all enquiries within 24 to 48 hours on working days (Monday to Friday, excluding UK bank holidays). For questions about an existing order, please include your order number so we can help you more quickly.
3. Responsible for Content
Responsible for the content of this website: Gouter Life Ltd, represented by its director Xiao Chen, at the registered office address above.
4. About Our Business
Nektargrid is an online clothing store offering stylish, comfortable everyday fashion. We sell our products to customers in the United Kingdom through this website. All sales are subject to our Terms of Service, which form the contract between you and Gouter Life Ltd when you place an order.
5. Accuracy of Information
We take great care to make sure the information on this website is accurate, complete and up to date. This includes product descriptions, images, sizing information, prices and availability. However, errors can occasionally occur, and we cannot guarantee that all content is free from mistakes at all times.
Product colours may look slightly different depending on your screen settings, and size guides are provided for guidance only. If we discover an error in the price or description of a product you have ordered, we will contact you and give you the option to continue with your order at the correct price or cancel it for a full refund.
We reserve the right to change, update, add or remove any content on this website at any time and without prior notice.
6. Liability for Website Content
The content of this website is provided for general information about our business and products. We do not accept liability for any loss or damage arising from the use of, or reliance on, information on this website, except where such liability cannot be excluded by law.
Nothing in this Legal Notice limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under the laws of England and Wales. Your statutory rights as a consumer are not affected.
7. Website Availability
We aim to keep our website available and working properly at all times. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors or viruses. Access may be temporarily suspended for maintenance, updates or reasons outside our control.
You are responsible for using suitable virus protection and security software when accessing our website. We are not responsible for any damage to your device or data caused by your use of this website, except where required by law.
8. External Links
Our website may contain links to third-party websites, such as social media platforms, payment providers and delivery companies. These links are provided for your convenience only.
We have no control over the content, privacy practices or availability of these websites and are not responsible for them. The provider or operator of a linked website is always responsible for its content. When we added the links, no unlawful content was visible to us. If we become aware of any unlawful content on a linked website, we will remove the link promptly.
9. Intellectual Property
All content on this website, including text, product descriptions, photographs, images, graphics, logos, page layouts and design, is owned by Gouter Life Ltd or used with permission from its licensors. It is protected by copyright, trade mark and other intellectual property laws in the United Kingdom and internationally.
You may view and print pages from this website for your own personal, non-commercial use. You may not copy, reproduce, republish, modify, distribute, sell or otherwise use any content from this website for commercial purposes without our prior written permission.
The name Nektargrid and our logo may not be used in connection with any product or service that does not belong to us, or in any way that is likely to cause confusion or that could damage our reputation.
If you believe that any content on our website infringes your intellectual property rights, please contact us at info@nektargrid.com with details, and we will review and act on your request promptly.
10. Image Credits
Images on this website are either owned by Gouter Life Ltd, supplied by our product suppliers, or licensed from stock image providers, including images provided through our website platform (Wix).
11. Data Protection
We process your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Gouter Life Ltd is the data controller for personal data collected through this website.
Full details about what personal data we collect, how we use it, who we share it with, how long we keep it and your rights are set out in our Privacy Policy.
12. Cookies
Our website uses cookies and similar technologies to make the website work, remember your preferences and understand how visitors use our site. Non-essential cookies are only used with your consent, which you can give or withdraw through our cookie banner or your browser settings. More information is available in our Privacy Policy.
13. Website Platform and Payments
Our website is built and hosted on the Wix platform. Payments made on our website are processed securely by third-party payment providers using encrypted connections. We do not store your full card details on our systems.
14. Consumer Rights
As a consumer in the United Kingdom, you have legal rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These include the right to receive goods that are of satisfactory quality, fit for purpose and as described, and the right to cancel most online orders within 14 days of receiving them.
Nothing on this website or in our policies affects your statutory rights. For impartial advice about your consumer rights, you can contact Citizens Advice at citizensadvice.org.uk.
15. Complaints and Dispute Resolution
If you are unhappy with any aspect of our products or service, please contact us first at info@nektargrid.com. Please include your name, order number and a description of the issue. We will acknowledge your complaint and aim to resolve it fairly and as quickly as possible, usually within 14 days.
We are not obliged to take part in alternative dispute resolution (ADR) proceedings, but we will always do our best to find a fair solution with you directly. You may also seek advice from Citizens Advice or pursue your claim through the courts.
16. Governing Law and Jurisdiction
This website, this Legal Notice and any use of the website are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home nation.
17. Changes to This Legal Notice
We may update this Legal Notice from time to time, for example to reflect changes in our business or in the law. The latest version will always be available on this page, with the date it was last updated shown at the top.
18. Contact Us
If you have any questions about this Legal Notice, please contact us:
Nektargrid (Gouter Life Ltd) Flat 45 Marina Point, Lensbury Avenue, London, SW6 2GX, United Kingdom Email: info@nektargrid.com