Privacy Policy

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Last updated: 16 October 2026

At Nektargrid, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect when you visit nektargrid.com or shop with us, how we use it, and the rights you have under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

Nektargrid is a trading name of Gouter Life Ltd, a company registered in England and Wales under company number 15424821. Gouter Life Ltd is the data controller responsible for your personal data.

Registered office: Flat 45 Marina Point, Lensbury Avenue, London, SW6 2GX, United Kingdom

Email: info@nektargrid.com

 

2. Information We Collect

We may collect the following personal data:

• Identity and contact details: your name, email address, phone number, and billing and delivery addresses

• Order details: the products you buy, order history, and any returns or refunds

• Payment information: payments are processed securely by our payment providers. We do not store your full card details

• Communications: messages you send us through our contact form, by email or via chat

• Technical data: your IP address, browser type, device information, and how you use our website, collected through cookies and similar technologies

• Marketing preferences: whether you have agreed to receive marketing emails from us

 

3. How We Collect Your Information

We collect information directly from you when you place an order, create an account, sign up to our newsletter, or contact us. We also collect some information automatically when you browse our website through cookies and similar technologies.

 

4. How We Use Your Information

We use your personal data to:

• Process, deliver and manage your orders, including returns and refunds

• Communicate with you about your orders and respond to your questions

• Manage your customer account, if you have one

• Send you marketing emails about our products and offers, where you have agreed to receive them

• Improve our website, products and customer experience

• Prevent fraud and keep our website secure

• Meet our legal, tax and accounting obligations

 

5. Legal Basis for Processing

We only use your personal data where we have a lawful basis to do so:

• Contract: to process and fulfil your orders

• Legal obligation: to comply with legal, tax and accounting requirements

• Legitimate interests: to run and improve our business, keep our website secure and prevent fraud, where this does not override your rights

• Consent: for marketing emails and non-essential cookies. You can withdraw your consent at any time

 

6. Sharing Your Information

We never sell your personal data. We only share it with trusted third parties who help us run our business, such as:

• Our website and e-commerce platform provider (Wix)

• Payment providers who process your payments securely

• Delivery and courier companies who deliver your orders

• Email and marketing service providers

• Professional advisers, such as accountants, where necessary

These providers may only use your data to provide their services to us and must keep it secure. We may also share information where required by law or to protect our legal rights.

 

7. International Transfers

Some of our service providers may process data outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual clauses, to protect your personal data.

 

8. Cookies

Our website uses cookies to make it work properly, remember your preferences, and help us understand how visitors use our site. Non-essential cookies, such as analytics and advertising cookies, are only used with your consent. You can manage your cookie choices through our cookie banner or your browser settings at any time.

 

9. How Long We Keep Your Data

We keep your personal data only for as long as necessary for the purposes described in this policy. Order and transaction records are generally kept for up to six years to meet our legal and tax obligations. Marketing data is kept until you unsubscribe or ask us to delete it.

 

10. Keeping Your Data Secure

We use appropriate technical and organisational measures to protect your personal data from loss, misuse and unauthorised access. Payments on our website are processed through secure, encrypted connections.

 

11. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Ask us to correct inaccurate or incomplete data

• Ask us to delete your data in certain circumstances

• Ask us to restrict or stop processing your data

• Object to processing based on our legitimate interests

• Receive your data in a portable format

• Withdraw your consent at any time, including unsubscribing from marketing emails

To exercise any of these rights, please email us at info@nektargrid.com. We will respond within one month.

 

12. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve them. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection authority, at ico.org.uk.

 

13. Children's Privacy

Our website is not intended for children under 18, and we do not knowingly collect personal data from children.

 

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

 

15. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact us:

Nektargrid (Gouter Life Ltd) Flat 45 Marina Point, Lensbury Avenue, London, SW6 2GX, United Kingdom Email: info@nektargrid.com